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Create a way to show NPS (Net Promoter Score)

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Anonymous on 04 Mar 2016 04:06:34

Can you create a method for showing Net Promoter Score?

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4980f341 888d-4856-a74a-12da6c2cd284 on 05 Jul 2020 23:32:31

RE: Create a way to show NPS (Net Promoter Score)

Have you figured out a way to do this?

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d93292f2 fde9-406b-b682-f21383f580bb on 05 Jul 2020 22:42:49

RE: Create a way to show NPS (Net Promoter Score)

Yeah ! Same probleme for me

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89e50706 0ae7-4ca8-bcd3-3a429b80f01e on 05 Jul 2020 22:41:19

RE: Create a way to show NPS (Net Promoter Score)

this will really be great, we have raw data scores from clients ratings (1 to 10), we also have a tab that classifies them (Promoter /Passives / detractors) but I cannot get my head around power BI to show me the the output for a date range

the formula being NPS= (Number of Promoters - number of detractors) / total number of surveys sent

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6939a4ab e59c-4ed0-996a-98b84ac615fb on 05 Jul 2020 22:36:42

RE: Create a way to show NPS (Net Promoter Score)

This is the most important KPI for the customer satisfaction surveys