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Improve Service Outage Notifications and Link to History

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Stuart Charles's profile image

Stuart Charles on 15 Nov 2016 16:42:01

Is there a better way you can publish detail about service notifications, past and present? Yesterday some end users were reporting very slow performance and we are also seeing the refresh issue in North Europe for on premise data which is currently being worked on.

I can see that there is a summary of current issues listed on the front page of the support site, but there is no link to the detail and I can't find a history of service issues which may help to explain why user X was experiencing problems at time Y.

I appreciate I can dig through the forums and boards but there is no easy way to differentiate Joe Bloggs struggling to getting his Pie Chart drill down working and a genuine service outage that affects a large number of users.

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26e92eb3 9cbd-4308-90e8-80b795ce9dd8 on 05 Jul 2020 23:17:58

RE: Improve Service Outage Notifications and Link to History

We also need to have 'alerts' to business so they can let the users know about the issue before the user complaints.

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3b994b3a 3db6-4f3a-addc-55830877d465 on 05 Jul 2020 22:34:23

RE: Improve Service Outage Notifications and Link to History

Something like this might be good

http://open.concur.com/#us