Add content pack for Cisco UCCX

342cced0 4295-4e09-89b1-460ba42e9481 on 06 Jul 2020 00:09:11

RE: Add content pack for Cisco UCCX

Yes this is a pain that there are no easy ways to get this data into a BI model

7066cbe1 b572-4c8b-9031-0b84b8c096db on 06 Jul 2020 00:08:21

RE: Add content pack for Cisco UCCX

Currently going all around the world just to get live data from the system, It would be a huge benefit to be able to bring historical data in to make the stats worthwhile.

599199a9 4e4e-4eb7-86fe-b2d36fe020f8 on 06 Jul 2020 00:02:03

RE: Add content pack for Cisco UCCX

Can we please have a UCCX connection

599199a9 4e4e-4eb7-86fe-b2d36fe020f8 on 05 Jul 2020 23:53:56

RE: Add content pack for Cisco UCCX

YES, please

5ab75605 9a87-4dcc-9c22-ebe8c220e8ee on 05 Jul 2020 23:52:58

RE: Add content pack for Cisco UCCX

This would be huge to get. Would love to be able to do some real time wallboard work.

Does anyone have a solution to get this working by having it generate a daily report (which would be for historic data only, not real time)

79be03ec ed62-41b4-9a7e-cb33ad30bf72 on 05 Jul 2020 23:45:14

RE: Add content pack for Cisco UCCX

Can we please have a UCCX connection? :(

0cc0ac27 a40c-4fde-9a54-85fe90b6811c on 05 Jul 2020 23:44:48

RE: Add content pack for Cisco UCCX

PLEASE! Would love to have

98d94637 f475-4536-8fb8-a47df603ecff on 05 Jul 2020 23:32:11

RE: Add content pack for Cisco UCCX

This would be fantastic as would the ability to use streaming datasets from Cisco for real time call centre wallboarding!!!

d25c6a27 652e-44d2-98f5-1e6205d6f05f on 05 Jul 2020 22:56:03

RE: Add content pack for Cisco UCCX

It is very Crucial element for Call Centre and Service Centre and BPO providers.

a0474118 bb9c-49dc-94f1-e393afbb7237 on 05 Jul 2020 22:09:55

RE: Add content pack for Cisco UCCX

Hey Joel, I'm looking for the same thing. I'm pretty sure that would be the responsibility of Cisco though, or another partner to do so, not Microsoft.

Cisco does expose UCCX through Web Services, but I think it will take a bit of data modeling and possibly some ETL to pull it out and then represent/visualize through Power BI. But I'm glad I'm not the only one that thinks this will be valuable. :) Best of luck, and if you find something similar please let me know too!