Anna Afek on 15 Mar 2017 18:10:54
In my organisation there are several KPIs (SLAs) which are based on average time (mean time to resolve/mean time to dispatch). The current KPI visualisations allow me to insert any measures that are a number or a percentage, however, I cannot build a visualisation based on time (if the average time is higher than the target time then mark it red, otherwise mark it green).
It would be great if that option would be enabled!