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Update Zendesk Beta Plugin to support new Zendesk API changes

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Toks on 25 Oct 2019 21:03:45

Hi,

I cannot get data from Zendesk using the Power BI Zendesk Beta plugin anymore, because Zendesk has changed their API, and Power BI will have to make some adjustments for it to work. It's mentioned here: https://develop.zendesk.com/hc/en-us/articles/360022563994--BREAKING-New-Search-API-Result-Limits?fl...



If this isn't updated, we will continue to receive this error when refreshing "OLE DB or ODBC error: [DataSource.Error] Web.Contents failed to get contents from 'https://jssi.zendesk.com/api/v2/search.json?page=11&query=type%3Aticket' (422): Unprocessable Entity"



1. Will Microsoft Power BI be creating an update to the Zendesk beta plugin to address this in the near future?

2. Is there a work around we can use in the mean time?



Thanks.

Comments (11)
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768c68c4 d0fc-4eb4-aa29-9fd20984bd7f on 16 Aug 2020 04:16:47

RE: Update Zendesk Beta Plugin to support new Zendesk API changes

Great you already mentioned this. Wasnt able to find a workaround. We have a big and important Zendesk report, so solving this would be very very appreciated