Marc Cozijnsen on 28 Oct 2016 04:48:47
When you have 2 almost identical email addresses and you want to add them to the Gateway, the gateway is in some cases not returning the right UPN. I'll explain with an example.
Asume two users:
Dirk Boer (D.boer@company.nl - UPN: BoerD@company.nl)
Alfred Boer (Alfred.boer@company.nl - UPN:boerA@company.nl)
If you add both users in the mentioned order in the Gateway, and you test for Alfred to see what UPN the gateway returns, you will get the following result:
Test for : Alfred.boer@company.nl
result: AlfreBOERD@company.nl
The gateway is not looking for entire email matches, but also if parts of the email are matching, it will return a result.
We have a workaround, changing the order of appearance in the gateway, so first Alfred, then Dirk). But this should not be required.
We ran into this issue multiple times in our organization and we hope you can fix it in a next release.